The Chargeback Policy of SevenUnique Tech Solutions Private Limited outlines the standards and procedures for handling chargebacks initiated by customers, distributors, retailers, or white-label partners. It aims to provide fair, transparent, and mutually respectful resolution of disputes related to unauthorized or disputed transactions. This policy applies to all digital and utility services provided through www.sevenuniques.com, including BBPS bill payments, AEPS/DMT transactions, mobile/DTH/data card recharges, loan applications, insurance, credit card bill payments, PAN applications, subscriptions, and any other digital financial or utility service offered on the platform.

This policy covers all types of chargebacks, including unauthorized transactions, duplicate payments, disputed services, and technical or system errors. It applies to all users, distributors, retailers, and white-label partners, defining their rights and responsibilities when disputing a transaction.

Before initiating a chargeback, users must contact SevenUnique Support at info@7unique.in or 0141-4511098, provide complete transaction details, allow adequate resolution time, and act in good faith. Failure to follow these steps may delay or invalidate the claim.

SevenUnique ensures transparent investigation, prompt response (within 24–48 hours), detailed documentation, cooperation with payment providers, and regular resolution updates throughout the chargeback process.

Users must submit written requests to info@7unique.in with transaction details. The company verifies transactions, checks service delivery, reviews communication logs, and consults third parties if needed. Approved chargebacks are refunded within 5–10 business days, while invalid claims are denied with written reasons.

Initiating a chargeback without prior contact violates service terms. Such accounts may face suspension, restrictions, or permanent bans. Repeated violations may result in legal action to recover damages.

Acknowledgement: within 24–48 hours. Investigation: typically 5–10 business days. Final Resolution: written confirmation and refund details provided post-verification.

Real-time services like BBPS, AEPS/DMT, mobile/DTH recharges, and PAN applications are non-reversible once executed. Refunds may only occur in case of technical failures. Subscription cancellations apply to future cycles; completed periods are non-refundable unless otherwise stated.

SevenUnique ensures all chargeback and transaction data is encrypted, securely stored, access-controlled, and used solely for verification and compliance purposes, following IT Act 2000 and relevant privacy laws.

This policy is governed by Indian law. All disputes fall under the jurisdiction of Jaipur, Rajasthan. SevenUnique may amend or update the policy as required by regulatory or operational needs.

For assistance, contact info@7unique.in or call 0141-4511098 (Mon–Sat, 10:00 AM – 6:30 PM IST). Include transaction ID, registered mobile number, service type, and issue description for faster resolution.

Provide accurate information during dispute submission, use official channels, avoid malicious chargebacks, and cooperate during the investigation process.

Review requests fairly, maintain proper documentation, guide users throughout the process, and process approved refunds promptly and securely.

This Chargeback Policy ensures fair, transparent, and accountable dispute handling for all users and partners of SevenUnique. It fosters trust, compliance, and operational integrity through clear procedures and continuous review.